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Noticeboard

DO NOT ATTEND THE PRACTICE IF YOU THINK YOU HAVE THE CORONAVIRUS, SEE GUIDANCE ON HOME PAGE, VISIT NHS111

Until further notice, we are unable to offer travel services due to staff shortages. We apologise for any inconvenience this may cause and we will update you as soon as this changes.

mword

19 March 2020

Dear Colleague

I know that pressure is mounting on practices across London. The Londonwide LMCs team and I will be working hard to support you throughout the coming days and weeks.

With CoVid-19 measures developing rapidly, and guidance and advice circulating from a range of sources, now is the time for timely and accurate information that makes it easier to cope.

From today, we will be updating London practices with key updates via email alerts. These alerts will be sent to LMC chairs daily in the early afternoon/at the end of the day and can be shared locally.

  • Covid-19: Londonwide LMCs' Guidance For Practices

    We know that this is a rapidly evolving situation. Guidance is correct at the time of publication and we have provide guidance on new measures and links to resources, but please bear in mind this might change daily.
  • Covid-19: Fit note/ Sick note guidance and template

    We know that with measures such as social distancing and self isolation being put in place there are many more patients demanding fit notes/ Med3s. The current Government guidance for employers and businesses on coronavirus (covid-19) reiterates that medical evidence is not required for the first 7 days of sickness. It adds that after 7 days, employers may use their discretion around the need for medical evidence if an employee is staying at home.

    Until further guidance is available, and as workload increases, Londonwide LMCs advise practices to upload this letter to your website and ask patients requiring a medical certificate for work relating to covid-19 to download a copy and give it to their employer.
  • Covid-19: Keeping you up to date

    The Londonwide LMCs team are regularly monitoring and reviewing changes and updates, and liaising with NHSEI, health partners and commissioners at all levels. Our website will be updated daily with covid-19 relevant developments: our covid-19 update page will be updated frequently with links to NHSEI, Government, PHE and other guidance along with key statements from Londonwide LMCs.

The goal is to help colleagues safely provide appropriate care to patients during this covid-19 pandemic. This is our overriding priority.

It goes without saying that this advice is the best available and is subject to change at short notice.

Please DO watch out for further bulletins and check in to our website daily www.lmc.org.uk/coronavirus-covid-19.

As ever I welcome your feedback at mword@lmc.org.uk, and know that my team of experts and leaders here at Londonwide LMCs will always be by your side.

With best wishes

Dr Michelle Drage MBBS FRCGP

CEO, Londonwide LMCs

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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