Noticeboard

We are following advice from NHS England that all patients must be triaged first before they can be seen. We are aware this has caused an increase in our phone traffic and at times patients have trouble accessing us. We are aware of this issue and have purchased a new telephone system with increased lines, this will be coming in the next 4-6 weeks, we ask patients to be patient with us during this very busy time.
Please think before you shout or abuse our staff, we are trying our best and do not tolerate abuse of any kind.

FLU - We are fast approaching flu season! We will be vaccinating patients on an appointment only basis, we have not yet received our flu vaccines. Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which are eligible for the flu vaccination, for example, you have a health condition which puts you at risk from the flu, you will be invited earlier.

Appointments

In line with NHS England guidance, all patients are required to be triaged before presenting at the Practice. Patients will no longer be offered routine face to face appointments without being triaged first. Please submit an E-Consultation (click tab on home page) or call the surgery to speak to a Receptionist about the current system.

Patients can submit an E-consultation via the website and a member of the team will review this within 48 hours, depending on urgency.

We offer a number of on the day telephone consultations, these can be booked on the telephone from 08.00am. Please note there is a limited number of these each day, please do not abuse the Reception Team if you are unable to book this. We are aware our phone lines are very busy and we ask you to be patient with us.

If you require an appointment with the Nursing Team, please contact the Practice via telephone to arrange this.

IHub Appointments:

See IHUB Tab for more information. Patients can book telephone consultations with the IHUB service, please call the Practice between 08.00-08.00pm Monday-Friday.

Text Messaging for Appointment Reminders and Health Information 

St Peters Street Medical Practice sends out text messages to our registered patients to remind them of their appointments at our practice. 

By sending a text message it will serve as a reminder of an appointment or give the opportunity for the patient to cancel or rearrange. 

The Practice will also be using this service as reminders to patients who are in At Risk Groups such as Asthma, Chronic obstructive pulmonary disease and Coronary heart disease to remind them that they are due a review and to book an appointment. 

You can cancel your appointment via text messaging by replying and entering the word 'cancel' and this will automatically update the computer. No other text message responses are logged, so please be aware that you can not change an appointment via this method. 

Patients may opt out of this service at any time by contacting the practice and the practice will not send you any reminders.

 
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